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Cancellation Policy

The following is the cancellation policy of Alma Inspira Ltd., operating under the name “LET MY SPIRIT GO” (the “School”), in connection with the paid services provided by the School and the products sold by the School. This policy applies to any order of a paid service or product from the School in any manner whatsoever – including through the School’s website (the address of which is letmyspiritgo.org).

Please note: this cancellation policy is divided into three parts and in effect includes a separate policy with respect to registration for the School’s courses, registration for paid events organized by the School, and ordering products from the School.

A. Courses and Study Programs

In the event of a cancellation of a participant’s registration for a course or study program for which they registered at the School, the following cancellation terms shall apply, according to the date on which the School received the participant’s request to cancel their registration as aforesaid:

  1. A participant who cancels their registration for a course or study program up to two business days before the start of the course or study program will not be charged any payment.
  2. A participant who cancels their registration for a course or study program less than two business days before the opening date of the course or study program but before the actual opening date will be charged a cancellation fee in an amount equal to 5% of the cost of the course or study program or NIS 100 (whichever is lower).
  3. A participant who cancels their registration for a course or study program after the start but before the third session/class in the course or study program will be charged a cancellation fee in an amount equal to the higher of: (a) the amount they would have been obligated to pay according to section 2 above; (b) the pro-rata portion of the cost of the course or study program according to the number of classes or sessions in which they participated or were able to participate out of all the sessions or classes in the course or program (for the purpose of illustration – someone who registered for a course with eight sessions and requests to cancel their registration after the second session has taken place and before the third session will be charged a cancellation fee in an amount equal to 25% of the cost of the course).
  4. A participant who cancels their registration for a course or study program after the third session/class in the course or study program will be charged the full cost of the course or study program regardless of the number of sessions/classes in which they participated or were able to participate.

It is clarified that to the extent that on the date of cancellation the participant has paid more than the amounts they are obligated to pay according to sections 2-4 above, they will be entitled to a refund subject to the conditions detailed in Part D below. It is also clarified that to the extent that on the date of cancellation the participant is obligated to complete payments in accordance with the amounts they owe according to sections 2-4 above, they will continue to owe the said amounts and the School will be entitled to charge them in accordance with the payment arrangement to which the participant committed upon their registration for the course or study program.

It is also clarified that any cancellation fee payment that the participant owes according to what is stated in Chapter A is in addition to any payment that the participant owes according to what is stated in Chapter D below.

B. Paid Events

In the event of cancellation of registration for a paid event organized by the School (a lecture or any other paid event – but not including courses and study programs), the following cancellation terms shall apply:

  1. In the event of cancellation of an order in accordance with the provisions of section 14E(a) of the Consumer Protection Law, the orderer will be entitled to a monetary refund in accordance with the provisions of section 14E(a)1 of the Consumer Protection Law.
  2. In the event of cancellation of participation in an event made at least ten days before the date of the event, no cancellation fees will be charged for the cancellation of participation.
  3. In the event of cancellation of participation in an event made less than ten days before the date of the event and up to three days before the date of the event, the orderer will be charged a cancellation fee in an amount equal to 20% (twenty percent) of the cost of participation, this does not include the deduction of clearing fees for the credit.
  4. In the event of cancellation of participation in an event made less than three days before the date of the event and up to twenty-four hours before the date of the event, the orderer will be charged a cancellation fee in an amount equal to 50% (fifty percent) of the cost of participation in the event, this does not include the deduction of clearing fees for the credit.
  5. In the event of cancellation of participation in an event made less than twenty-four hours before the date of the event, the orderer will be charged a cancellation fee in an amount equal to the full cost of participation in the event (100%).

It is clarified that any cancellation fee payment that the participant owes according to what is stated in this Chapter B is in addition to any payment that the participant owes according to what is stated in Chapter D below.

C. Ordering Products

In the event of cancellation of the purchase of a physical product for payment, including books and any other product offered or which will be offered in the future by the School, the following cancellation terms shall apply:

  1. Returning the product is possible for a product for which more than NIS 50 was paid, and provided that the product was not damaged or harmed and no use was made of it by the customer, and this up to 14 days from the day of receipt of the product or from the day of receipt of the transaction details document, all subject to the provisions of the Consumer Protection Law. The product can be returned independently to the School at the address 2 Rakafet St., Ramat Gan, postal code: 5259209 or by courier. It is clarified that the return of the product will be in its original packaging only. Please ensure that the product is returned in its entirety with all the accessories that came with the product.
  2. If the product was sent to the customer before the cancellation of the transaction by them, the customer must arrange for the return of the product to the School at their expense, in accordance with the details that will be provided to them. In the event of cancellation of the transaction due to a defect or non-conformity in the product, the return of the asset to the School will be at the School’s expense.
  3. After the product is returned by the customer and received by the School, the product will be inspected to determine its condition and the use made of the products. To the extent that it is determined in such inspection that the customer is indeed entitled to a credit, a credit request will be forwarded to the credit card company, and a return confirmation email will be sent to the customer.
  4. The product will be returned, as far as possible or reasonable, in its original packaging and without use having been made of it, complete and without damage and/or harm.
  5. A consumer who is a person with a disability, a person aged 65 or over, or a new immigrant, is entitled to return the product within 4 months of receiving the product, provided that the engagement in a remote sale transaction included a conversation between the School’s representative and the customer (including a conversation via electronic communication) and subject to the presentation of a certificate proving that they are a person with a disability, a senior citizen, or a new immigrant, as the case may be.
  6. The credit card that was charged in the transaction will be credited within the framework of the cancellation in the amount paid for the product, less the applicable cancellation fees (in accordance with what is stated in Chapters A-C above) and less 5% or NIS 100 (whichever is lower), except for cases where the cancellation of the transaction is due to a defect in the product or non-conformity of a product as stated in section 3 above, in which case no cancellation fees will be charged.
  7. It will be clarified that shipping fees that were paid with respect to a product that was sent before the cancellation was made will not be credited.

D. Notice of Cancellation and Receipt of Refund

In any case of cancellation according to what is stated in Chapters A-C of this cancellation policy, the following conditions shall apply – in addition to what is stated in the said chapters – with respect to the manner of giving notice of cancellation of a transaction and receiving a monetary refund to the extent that the customer or participant is entitled to one according to what is stated in Chapters A-C above:

  1. The School may be notified of the cancellation of the transaction by means of a cancellation notice that the participant or customer (as the case may be) will deliver to the School in any of the ways detailed below: (1) by registered mail to the School, at the address 2 Rakafet St., Ramat Gan 5259209; (2) by telephone at the number +972-54-7440179; (3) by email to the email address [email protected]. In the cancellation notice, the participant or customer will detail their name, their identity number, and the details of the transaction they wish to cancel.
  2. If the School was charged a payment for credit card clearing in a transaction that was canceled, the School may also charge the participant or customer (as the case may be) with the payment of the amounts that were charged to the School for the said clearing.

This policy was last updated on October 22, 2026.

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By purchasing you agree to the Terms & Conditions and the Cancellation Policy.

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Important Notice

Personal or group guidance offered by trainers who have completed LET MY SPIRIT GO training is not included in the price of the course or in any other educational programs offered by Alma Inspira Ltd. (“Alma”), and is not provided as a service by or on behalf of Alma. Each trainer provides guidance services as an independent service provider, on their own behalf and under their sole responsibility, without Alma’s involvement or responsibility. The trainers are not employees, agents, representatives, partners or franchisees of Alma, do not act on behalf of Alma, and are not authorized to create any obligation, representation, warranty or liability in the name of, or on behalf of Alma.

Any referral to, or engagement with, a trainer is made at the sole discretion and responsibility of the person seeking such services and pursuant to an independent engagement between that person and the trainer. Alma shall not be liable for any act, omission, representation, service, advice, outcome, damage, loss, payment, dispute or claim arising out of or in connection with such engagement with a trainer.

For the avoidance of doubt, and without derogating from the generality of the foregoing, guidance services provided by trainers who have completed LET MY SPIRIT GO training are spiritual guidance and support services only. Such services do not constitute medical, psychological or mental health advice or treatment and are not a substitute for advice or treatment provided by qualified professionals in these fields.

For the avoidance of doubt, a trainer’s completion of LET MY SPIRIT GO training indicates, at most, that the trainer participated in such training. It does not constitute a recommendation, endorsement, representation or undertaking by Alma regarding the suitability of any trainer for a particular person’s needs, the quality of the services, their outcomes, availability, or compliance with any professional, legal or other requirement. Alma makes no representation regarding the trainers, their suitability to provide guidance services, or any other professional background or training they may have. To the extent that any trainer incorporates into the guidance services they provide content that is not part of the LET MY SPIRIT GO course and that derives from such trainer’s professional background and training, this is done solely at the initiative and responsibility of that trainer.

Engagement with a trainer is not a condition for participation in the course or in any other program offered by Alma.

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